- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Having owned a business in a competitive market for over 30 years, you succeed or fail by your workmanship and your customer service. Sevy's gets an A+ from me! The engine in my 2004 Ford Explorer needed costly repairs, after considering a used engine, John recommended I consider a rebuilt engine from Jasper. With a 3 year or 100,000 mile warranty it was an easy decision. Sevy's mechanics are great! Had my Explorer back in a week. Had a minor problem, Sevy's took care of it immediately. Having worked on my own cars and motorcycles, I was impressed by the quality workmanship. Christy, John, and Tom are the best up front, and the service is great in the shop! I will recommend Sevy's to my friends and family. In fact I already have!
I had heard about Sevy's from a close friend who has told me literally for years that he would not let anybody touch his cars except Sevy's. In fact, several decades ago they even fixed his bike (true!) for free, something he has never forgotten. I have an old Lexus SUV that has been sorely neglected ever since I bought it, which was in 2005. I lost faith in the Lexus dealership when they told me once that to fix a tail light would cost over $2,000. I was shocked and they said, 'We have to drop the entire bumper." They did not know it but I knew a young kid who worked for them doing minor stuff. He laughed and fixed it in 5 minutes for me in the driveway of his house. I gave him $50. I watched him do it. So anyway, my old Lexus was on its last legs, conking out when driving, and I live in North Wilmington. I took it to the usual suspects to fix it, like Pep Boys and elsewhere, and they wanted nothing to do with it. They tried, and finally it was 'take it to the Dealer, that is the only thing you can do.' I figured I had finally blown my engine, among other things. I called my buddy and he said, of course, 'take it to Sevy's, they are honest and cheap and great' (he began bragging about them), so I had it towed from my driveway all the way down to New Castle. That was about 7 months ago, and my car is running tip top to this very moment. They fixed about a dozen things, gave me a long list of what they did etc., also a tremendous price for all they did. Honest, extremely competent. Friendly too, down to earth. My buddy was right of course! And I will of course continue to neglect it but now at least I know I have a great mechanic.